
Lettings and Management
- We manage hundreds of properties throughout London
- Overseas offices in Hong Kong Singapore and Dubai
- Founder members of ARLA and member of TDS
- Eight offices in the best London locations
- Corporate tenants come to us first
Furnishing Packs for investors
Refurbishment and interior Design
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Freephone: 0800 092 9656 From abroad: +44 20 7435 9681 | |
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| INTERNATIONAL | |
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To contact our international offices
in Hong Kong, Singapore and Dubai please visit our » International page | |
| WHAT OUR CLIENTS SAY | |
| "I was delighted with your recent performance in letting units at Beaufort Park and found your team both helpful and efficient - I would be very pleased to recommend your services to other landlords at our schemes and indeed, would hope that your frontline presence at Beaufort Park continues to enable you to build on your initial success for the benefit of all landlords and residents on our schemes"
Ross Faragher, MD,
St. George Central London Limited "Benham and Reeves Residential Lettings took over the letting and management of my portfolio in 2003 and the improvement in service from my previous agent is unmatched. With a portfolio of over 125 apartments, I can honestly say that the lettings service in securing tenants has been fantastic and has led to almost 100% occupancy by your staff's proactive management of my tenants. As a bonus, by keeping voids of my flats to the absolute minimum, I was able last year to secure improved lending from my Bank. We have found the day to day management of units by your management department and our Property manager, Natalie, excellent. Natalie seems to look after tenants as if she were the landlord herself - she manages expectations which has led to improved tenant satisfaction and has definitely led to them staying longer term. The length of stay in our portfolio since Benham and Reeves Residential Lettings took over, has increased from an average of 9 months to an average of 19 months now!"
Mr Z Pear, London
"Good quality tenants can sometimes be demanding and having reliable and experienced managing agents’ means I can rest assured that my tenants are kept happy and my time is not wasted. Benham and Reeves Residential Lettings always know who to call to deal with any issues and provide a high quality, value for money service - thank you!"
Peter Davis
"I find Benham and Reeves Residential Lettings to be way ahead of any of the competition and would recommend them unreservedly"
Neil Murray, London
"May I put on record what a fantastic job you have done. You have been obliging and fully supportive in the entire process of renting the apartment. In addition you do it with a great amount of charm. I would recommend Benham and Reeves Residential Lettings if any of my friends/family needed to rent an apartment"
Mr R Fuss, London
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LANDLORDS
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Information on letting your property: Getting Started
If you're considering entering the buy-to-let market, finding the right property and getting the maximum rental for it will be your priority. Below are some frequently asked questions, if we can help further, why not contact us and we'll be happy to guide you.
[Click on questions below to reveal answers]
| My property is leasehold and I have a mortgage, can I let? |
| I am the freeholder of my property without a mortgage. Can I let? |
| Who pays Council Tax when the property is let? |
| Who pays Gas, electricity, water, telephone, internet, cable TV etc., together with any standing charges during the term of the tenancy? |
| What if I am letting for less than three months? |
As part of our service we apprise you of the rules and regulations which landlords MUST comply with.
» Please download our advice guide
A minimum of three complete sets to be provided.
Manufacturers operating and instructions manuals should be left in a prominent position in the property.
» Please download our advice guide
We recommend that you arrange for the Post Office to redirect mail to your new address to avoid delays and reduce the risk of identity theft. This can be arranged on-line through the Royal Mail website http://www.royalmail.com
Landlord:
The tenancy agreement normally makes provision for the landlord to fully insure both the property and its contents. Your insurers must be informed as there may be restrictions on letting.
Tenant:
The tenant is responsible for insuring their own possessions.
Provision is made in the tenancy agreement for the property and contents to be returned on termination of the tenancy in the same condition as at commencement. Fair wear and tear, that is the amount of damage or dilapidation that can be reasonably expected to occur during the term of the tenancy, has to be taken into account. This will necessitate the preparation of an inventory at the start of the tenancy, to be signed by both parties as a true record of the condition. This goes a long way to avoiding disputes.
| Who pays for the inventory? |
| Can I prepare the inventory? |
Be flexible.
Tenants sometimes ask for additional furniture or removal of some items, which can be stored inexpensively in a local self – storage depot. We recommend that important pieces be removed before letting. This may require specialist handling and can be expensive. Obtain a quotation beforehand so you know where you stand.
We will provide you with a free rental valuation and advise on the likely tenant profile. Any other points may be discussed with our representative, without commitment on your part.
Our standard tenancy agreement excludes ANY pets. Generally head leases prohibit pets, as these could annoy neighbours.
| What if a tenant asks for permission to have a pet? |
| Do I have to let my property to someone who smokes? |
| Who pays the charges for any burglar alarm systems, fire alarms and smoke detectors? |
Garages and parking spaces are at a premium. If this is an available facility we can advise you as to whether it is more beneficial for you to let this separately or include it in the tenancy. Most local authorities offer an alternative Residents Parking Scheme.
This is a sum usually equivalent to six weeks rent, to offset the cost (if any) incurred in reinstating the property at the end of the tenancy as existed at commencement, less fair wear and tear. These monies are retained in accordance with the following schemes:
Custodial Scheme - paid directly to the Government to be held for the duration of the tenancy. We do not recommend this scheme as we believe Landlords end up with very little input on return of the monies.
Insurance Backed Scheme - paid to Benham and Reeves Residential Lettings with monies held in a separate account as stakeholders on behalf of both landlord and tenant, neither of whom has access to these funds unless agreed between the parties.
On termination of the tenancy the sum is released, less any mutually agreed deductions, as determined by the tenancy agreement. If the deductions are in dispute the matter is referred, together with the deposit, to the government scheme administrator, whose decision is final and binding on both parties.
We enter all our tenancies into the TDS scheme to ensure deposits are dealt with in the most efficient and fair way to all parties.
For full details visit TDS Scheme information
Assured Shorthold Tenancy (AST)
Applicable to individuals, i.e not companies, where rent is less than £25,000 p.a., normally for a term of 6 months, or for a shorter term by mutual agreement. This will require the Landlord to give the Tenant a minimum of 2 months written notice in advance of the required date of repossession. In practice most tenancies are for a term of one year. There can be a release clause to terminate the tenancy earlier under certain specified conditions. At the end of the tenancy the landlord has a legal right to repossess. If, at any time, the tenant is in substantial breach of the terms of the tenancy agreement, the landlord can make immediate application to the court for a possession order. We always recommend that you seek independent legal advice beforehand.
Company lettings
Where a company (usually the occupier’s employer) takes a tenancy, the occupier becomes the licensee of the company, not the landlord. This is common practise in London where the rent forms part of an employment relocation package. A corporate tenant does not enjoy the legal protection of an individual, as in the case of AST’s.
Common law tenancies
In the case of rentals of more than £25,000 p.a., or where the tenant is a company, the general law of contract applies, which is less restrictive upon the landlord, and limits tenant protection.
Professional sharers and HMO considerations
It is quite common for several people to join forces to rent a property. They then become jointly and severally liable under the terms of the tenancy agreement and are collectively termed ‘The Tenant’.
» Please download our advice guide
Where a garden forms part of the tenancy, the tenant is normally responsible for its maintenance. This includes lawn and plants and any pot plants and hanging baskets. In the case of a high-maintenance garden, specific instructions should be given to the tenant.
The tenancy agreement should make specific reference to any professional maintenance that may be required. Generally landlords employ a gardener whose services should be retained. Responsibility for costs must be agreed between the parties. We must be
apprised of any special arrangements you require before the property is placed on the market, so we can advise prospective tenants beforehand. The tenancy document will reflect the terms mutually agreed.
This can be a contentious issue and should be dealt with meticulously so that each party is in no doubt as to their obligations.
Communal gardens are a part of London’s rich heritage, often taking the form of a garden square, sometimes assuming the scale of a park. Local residents generally form a ‘garden committee’ which supervises the maintenance of the grounds on their behalf and for their passive enjoyment, the cost of which is included in the building service charge, paid by the landlord. In some cases the local authority assume responsibility, in which case this forms part of the Council Tax, payable by the tenant.
All parties named in the tenancy agreement have the right to ‘peaceful enjoyment‘ of the property. Sometimes house guests may stay over; nevertheless only parties to the agreement have the right to reside on the premises. In the event of guests staying more than occasionally, the landlord could have grounds for claiming an excess beyond normal ‘fair wear and tear’. Paid guests and lodgers are specifically excluded.
On an individual
It is advisable for us to try to establish whether a prospective tenant is who he says he is. We either do a credit check through a recognised agency or we obtain references as follows:
- Employer to confirm length of contract and salary
- Existing / former landlord
- Character reference
- Bank reference / status enquiry (some banks may charge for this service).
On company lettings
For public and limited companies:
- Audited reports / accounts
- A bank status enquiry
- Trade references
We will require confirmation that the occupier is a bona fide employee of the tenant company. In case of doubt we recommend a credit check through a recognised agency.
In the rare event of a prospective tenant being unable to provide references, e.g. in the case of a post-graduate starting a first appointment, a third party can undertake to indemnify the landlord against any default by the tenant of the terms set out in the agreement. This is covered by a guarantor agreement and of course the status of the guarantor has to be established. This guarantor is NOT a substitute for the usual deposit.




