A Ng Eng Hua
"Thank you so much for your good service which led to a stable tenancy for my property in London."
"Your service is faultless. Everyone I have ever dealt with at B&R has been responsive & professional. Needless to say, I am sure if there ever was a problem Marc and the team would rectify it promptly!"
Mr M A.S.
"I am very happy with the London team and their performance, they are very helpful and have immediate turn-around time, very professional and prompt. This applies also to the Hong Kong office too, thank you."
Mr D Neale
"I would like to say and probably not for the last time, how happy and pleasing it has been having B&R manage our property. So refreshing from the previous management company, I cannot believe I waited so long before making the switch!"
C Riley, Hong Kong
"Thank you for your service. As you know, I have had a number of properties in the London area for a few years managed by your company and I just wanted to write to you to say that the follow-up and communication are excellent and your Hong Kong team have also been helpful in providing tax related services that make life simpler for landlords who are not domiciled in the United Kingdom.
"Marcel and I have not taken the time to thank you. Our situation was quite stressful 5 weeks ago, when we landed from Mexico and had just two and a half days to find a flat and move.
"Your team at Highgate High Street branch have always been very helpful and responsive. I travel a lot and do not have much time to take care of these things. It is important to know that you have someone you can trust and rely on looking after your interests with minimum fuss which is highly appreciated."
"I have recently rented out my property in Hampstead using Benham & Reeves Lettings as agents. I have no hesitation in recommending them following my experience.
Ms X Deng
"Lisa-Jane is one of the best agents I have ever met, she is responsible and efficient, which made our communication effective and prompt, thank you."
J Lee, Hong Kong
"Benham & Reeves Lettings has been established for many years in the residential letting business and the service you provide earns you a very well-deserved reputation in the market. I am glad to have you to look after my property in the UK and this relationship I hope will remain for a long time.
Ms C Prades
"We have been clients of Benham & Reeves for over 35 years. During that time, we have always experienced excellent service. In relation to the present Hampstead lettings team, we continue to have the same excellent service - to be highly commended."
Mr M T, Japan
"Your service has been excellent at every level. I have dealt with Lisa-Jane at your Knightsbridge branch and she has been totally on top of everything and kept me in the loop. This differs dramatically from previous agents who were rubbish.
"I have been living nearly 4 years at Beaufort Park. This is my third property and I have dealt with Sam and Jennifer many times. They are very professional, helpful and give top class customer service. They are absolutely excellent at their job."
S Mei Sha, Singapore
"The experience we had for both our Ealing properties has been great. Benham & Reeves have conducted the marketing and management of our properties in a very professional manner and have responded to our enquires almost immediately. Being able to retrieve reports and summaries online regarding our properties helps us to keep track of our accounts.
Dr N Leung
"I am very satisfied with your service as it is efficient, personal and friendly. I would certainly recommend your services to other Landlords."
Mr I Langdon
"I thought it only correct to thank you for the prompt, efficient and professional manner in which you deal with our portfolio in general, and with letting and management in particular. It is so refreshing in this day and age to deal with a company which returns phone calls, deals promptly with correspondence, and makes the letting process of a landlord a somewhat painless procedure.
Mr K Gissane
"I have had the great pleasure of knowing Louise Ng in your Hong Kong office for over 2 years and it is with the upmost sincerity when I state that she truly is one of the most professional, passionate, astute business women I have ever had the pleasure of dealing with.
D Sandhu, Brunei
"I am impressed with the dedication and hard work that you put in to rent out the apartments on my behalf. You lived up to your words when you first got in touch with me and said that you would work hard to rent out the apartments. You rented these out to good tenants and also at good rates. For your hard work and dedication, I must convey my thanks to you."
K Harrison, Hong Kong
"The quality of service from HK & UK teams has been outstanding. Always helpful with guidance, paperwork, gentle hints & reminders when we're forgetful, tax assistance, and just very nice people and this is why you're the best. I trust you always and you never fail to deliver.... well done Louise (and B&R) from your loyal customer, Kevin!"
"I wanted to pass on how professional, smooth and positive I have found letting through you and Benham and Reeves. You have always done what you say you will do and have managed things in a very professional manner. I have been very pleased with the service and would recommend you to colleagues and friends in the future."
S & M Grazhdankin
"I must say that you are one of the best real estate agents we happen to deal with in London, we have been in contact with more than 15 different agents. You are doing very good job, that we can say as "experienced" customers."
J Van Wyngaarden, UK
"I was very pleased with the recent letting of our flat by Benham and Reeves Residential Lettings. Nick Lazarides at your Kensington branch was our Lettings Negotiator and he provided advice and support in a very professional manner. During the search process he constantly kept me up to date with viewings and any feedback given.
A Ezquerro, UK
"I write to express my gratitude for getting a new tenant so promptly and for choosing someone who seems to be a very good person. I am impressed by your professional and supportive way of working, keeping everyone happy. Thank you for the excellent job you have done in letting my property at Beaufort Park."
A Kavanagh, Hong Kong
"We decided to move to Benham & Reeves Lettings to manage our property portfolio and it was the best move we made. The service is excellent, personal, uncomplicated, friendly and everyone is utterly trustworthy. I would thoroughly recommend you as it means you don't have the stress of worrying about your property, even when you're the other side of the world."
N Parkes, Bahrain
"When you are living overseas and have an expensive property, a good letting and management agent is essential. That said I would use BRLets if I did not live overseas."
Michael Williams, Hong Kong
"I would like to take this opportunity to thank you personally for your excellent support & customer focus over the past year and I wish that I had been a client of B&R much earlier."
Neil Murray, London
"I find Benham & Reeves Residential Lettings to be way ahead of any of the competition. I find everyone that I come across at Benham & Reeves to be efficient, experienced, courteous and of an extremely high calibre. I am a very demanding client at times and I expect the very best of people. Benham & Reeves Lettings do not let me down and I would not use anyone else despite being solicited many times!"
Ross Faragher, MD, St. George Central London Limited
"I was delighted with your recent performance in letting units at Beaufort Park and found your team both helpful and efficient - I would be very pleased to recommend your services to other landlords at our schemes and indeed, would hope that your frontline presence at Beaufort Park continues to enable you to build on your initial success for the benefit of all landlords and residents on our schemes."
Mr R Fuss, London
"May I put on record what a fantastic job you have done. You have been obliging and fully supportive in the entire process of renting the apartment. In addition you do it with a great amount of charm. I would recommend Benham & Reeves if any of my friends/family needed to rent an apartment."
Dr N Leung, Hong Kong
"Your service is very important indeed since I am an overseas landlord. I need a good agent to ensure continuous rental to cover expenses like mortgage, and to handle tenants requests promptly.I am very satisfied because the service is efficient, personal and friendly. I would certainly recommend your services to other Landlords."
A Casingena, Anthony Casingena Property Consultants
"A happy tenant is a happy landlord. We have recommended the services of Benham & Reeves Lettings to a number of other investor/landlords."
"You can't believe how appreciative I am of your service - I will definitely choose and recommend B&R for all my future lettings. requirements, thanks to you and your very competent colleagues!"
M Knowles, India
"May I thank you for the excellent service you have given to us over the last few weeks in the letting of our apartment. I know things are very tough out there at present and the fact that we are several thousands of miles away has not helped. But you have persevered and now you have done the job. Thanks!"
"Just spoken with Glen at your Imperial Wharf branch and I am extremely impressed with his services - BRLets have a VERY satisfied client-I imagine one of many!"
Mrs S Anderson, Hong Kong
"I would highly recommend your management service to others as I have experienced highly professional service not just for letting the property but prior to letting when liaison with builders was required, furnishings were required and vacant property management was needed to ensure safety of the property.
"Payments to me are on time, responses to communications are prompt and you are very professional in your approach to property rentals and management."
Mr Z Pear, London
"Benham and Reeves Residential Lettings took over the letting and management of my portfolio in 2003 and the improvement in service from my previous agent is unmatched. With a portfolio of over 125 apartments, I can honestly say that the lettings service in securing tenants has been fantastic and has led to almost 100% occupancy by your staff's proactive management of my tenants.
V Mehta, India
"Good quality tenants can sometimes be demanding and having reliable and experienced managing agents means I can rest assured that my tenants are kept happy and my time is not wasted. Benham and Reeves always know who to call to deal with any issues and provide a high quality, value for money service - thank you!"
Andrew Kelly, Hong Kong
"I have lived in Hong Kong for a number of years and over that time accumulated a small London property portfolio. Given the time difference between HK and London, I have always found it difficult to receive an efficient/dedicated service from a number of the London agents.
Mr Daljit Sandhu, Brunei
"Having a good letting and management agent for properties in London is imperative, particularly when I am living overseas. Benham and Reeves are the only agent to have a local representative in Singapore which makes it easier as there is always someone professional and helpful to speak to in local time.
Mary Lee, Singapore
"Being an overseas landlord, Benham and Reeves Residential Lettings have made it easy for me to deal with my properties in Central London. The fact they have an office here in Singapore means I can speak to my agent in local time and avoid making expensive overseas phone calls."
Name withheld, Singapore
"I was well informed and Benham and Reeves handled everything for me. What I enjoy most is their personal touch and this quality of service is what makes them different. Benham and Reeves also get very good tenants, who pay on time!!"
Steve Rocks, UK
"From an initial phone call to instruct you on Monday of this week, we have just signed and returned the Tenancy Agreement. All done in a working week! It is confidence building to know the development is in high demand, and you are turning that into successful rentals."
Mr Ashwin Sanghi, UK
"As you know, we own 4 apartments of which 2 were already with Benham & Reeves and 2 were with Knight-Frank. The fact that we have already switched the 2 Knight-Frank ones to B&R (with the other 2 to follow when the current tenants leave) speaks volumes about our satisfaction levels. With B&R we have felt that you are on our side. There has been no instance when we felt that you were pushing the tenant's agenda."
YEW Ah Lek & LAM Sou Ying, Singapore
"Benham and Reeves Residential Lettings and sister company Instyle Direct have been a great team, working hand-in-glove to give us excellent service and we would definitely recommend the team to our colleagues and friends."
Mr K McK, Hong Kong
"I have been very impressed with Benham and Reeves Residential Lettings professionalism. The service they provide is prompt and efficient, with excellent communications with me and with the tenants in my properties.
What our happy tenants say about our letting services...
"I'm happy with the service I get from Di and Jade. Di always responds to my requests and makes sure everything works regarding my apartment. So far everything is really fine, I'm an informed and satisfied customer :)"
"Please note that the services provided by your Surrey Quays office have been of high quality and all people there (Mark, Liana etc) have been always responding immediately to any of my queries, the flat is really very nice too. Many thanks"
C V Andrei
"This is the best experience I've had with a lettings agency. For real!"
"Our main contact in B&R was Di Gong. Di was definitively a good host, explaining all the flat's characteristics and features in depth and addressing all our doubts and queries about the property. So far our experience with B&R has been positive and we sincerely hope it will stay like that throughout the agreement's term (and potential renewals)"
"Shaheen at your Hampstead branch was amazing. Such a nice, trustworthy, honest man. He exceeded my expectations significantly"
Ms G Nzama
"To whom it may concern, my partner and I experience working with Benham & Reeves has been beyond excellent, we have had great customer service from the Beaufort Park office. Your negotiator Rajib Miah was not only patient, informative and understanding about our circumstances, he took the time to find us the right apartment that was liked by the both of us.
"I've had such a pleasant renting experience this year thanks to you"
Mr A & Mrs R Hawes
"Thank you very much for your service, it is lovely to hear that each tenant matters to you and it makes us feel more comfortable with taking a tenancy at Beaufort Park. From start to finish your team have been extremely helpful and your letting agent Julian, was very helpful in every aspect of his role.
Ms G Booth
"I am in my new flat and settled thanks to the hard work and professionalism of the team at your City lettings branch.
"I have only positive comments regarding the viewing and subsequent leasing of the property at the Kew Bridge property development. Your team were professional from the 1st enquiry all the way to the move and even following the move when I have a couple of technical issues.
"Many thanks to Benham & Reeves for the excellent client care I received from Sam & Jennifer at your Beaufort Park lettings branch. They made the whole process straight-forward, hassle-free and as easy for me as possible by doing all the hard work!
"I am writing to you in regards to the services I received from your Company, Benham & Reeves Residential Lettings and more specifically about Sarah. Changing flat is sometimes stressful and time consuming in London, but I have to say that the move was very smooth and (almost) stress free.
Linda Artus, Relocation Consultant
"I can speak both on behalf of TEAM Relocation & Crown Relocation in saying that you are without doubt one of the most proactive and professional letting agents that we have had the pleasure of doing business with over the last 7 years. You are my 1st port of call when I have a property search in London.
A Williams, Relocation Consultant, UK
"I use Benham & Reeves Lettings regularly when I have a property search in central London. The staff are knowledgeable, professional and unusually for their business, have worked for the company for many years. Their local knowledge is invaluable and they are always extremely honest when describing their properties.
"Jenni was wonderful to work with and kept the deal alive. It was an unusual and difficult transaction in that it took almost two weeks to finalise, but I attribute this to the owner who seemed to vacillate and not rapidly respond. Jenni did a great job working with the owner's assistant to push for action at the key juncture"
"I received the greatest service from Manager Glen , Anne and Jane at your Imperial Wharf branch, they are just the perfect team. I keep coming back to Benham & Reeves letting agents because of the honesty and the good service I always get from Glen especially.
Ross Liddell, London
"I have nothing but praise to say about Benham and Reeves Lettings, it has been genuinely a pleasure to deal with you. I have lived in a number of rented properties in the past and I have never had such a professional service like I have had from your team, particularly Ivan at your Highgate branch"
Mr N. Steinberg
"I will be recommending Bentham & Reeves Lettings to my network. Good, honest estate agents are hard to find"
Chris Wrigley, HSBC Private Banking
"I would rate the service which I have experienced from Benham & Reeves Lettings as excellent"
"Benham & Reeves Residential Lettings provided me with excellent service both pre and post let. They are very professional, transparent and have very high standard for the quality of advice and service"
"Glen at Imperial Wharf assisted us brilliantly. Showed us the right place first time unlike other agents who wasted our time showing us clearly unsuitable places, he always returned calls promptly and managed to sort out the let so we could move very quickly"
"Ivan at your Highgate village lettings branch was exceptionally good when we were looking for a rental property. We were living in Manchester at the time so it was very difficult to view properties. He was helpful and courteous throughout our dealings with him.
"When I arrived in London the prospect of finding the right rental property was a bit daunting as I now know I had extremely high expectations as I was moving from the USA and was seconded to South Africa before that, but Benham and Reeves Lettings were excellent - from the initial contact where you guided me on locations to get what I wanted.
Kate Hellier, Commerzbank HR
"Thank you, thank you, thank you! to you and your staff for all the effort and work you guys have put in over the last 3 years in looking after our people in their search for homes in central London. As you know we used to work with a relocation company, but found their service often lacking and expensive.
Lyndsay A Neale, HSBC HR
"Your staff provide a good, friendly service and are always willing to assist with problems and get things resolved in a quick and timely matter. I only work with two agents believe it or not for the same client as this is a pretty big portfolio"
Paul Croft, London
"I have had first-hand experience with several other agencies both as a tenant and as a landlord and I would like to thank all of you who have been involved whilst i was a tenant at 5 Circa apartments. I have been very impressed with your service and your handling of all enquiries from start to finish.